Frequently Asked Questions

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Subscriptions
Home Delivery
Local Pick-Up
Richard the Mule

 

Coffee Subscriptions

How does a coffee subscription work?

With our coffee subscriptions, you can opt to receive whole bean coffee on a regular and re-occurring interval of your choice.  All of our shipping, delivery, or local pick-up options are available with subscription orders.  

Do I have to subscribe to coffee every week or can I choose another interval?

Depending on the quantity of beans you anticipate enjoying, you can choose to receive a coffee order every week, every two weeks or on a monthly basis.  You can also choose to receive one or multiple bags of coffee at these intervals.

If I sign up for a subscription, when will my credit card get billed?

Your credit card will be billed before each individual fulfillment.  For example, if you choose to receive a bag of coffee each week, your card will be billed each week before your order is fulfilled.  If you choose to receive a bag of coffee once a month, your card will be billed once a month before we ship/deliver/or leave your order for pick-up. 

When after I subscribe will I see my first coffee?

At times, we will hold your order for a few days to catch the next roasting cycle with our local roasting partners.  We will notify you via e-mail when your order has shipped or is ready for local pick-up.  Our standard local delivery day is Thursday.  Beyond that first order, as long as your payment information is up to date, we will manage your subscription with our roasters and you will receive orders like clock work, at the interval you have selected.

How does shipping work for my subscription?

The same shipping rates apply for single orders and subscription shipments.  Local customers also have the option to subscribe to coffee and receive local home delivery in designated areas or fulfillment via pick-up at Guru Donut (Boise) or The Pulse Running and Fitness (Meridian).

If I live out of town, can I reduce my shipping cost in any way?

Great question!  Per unit, shipping costs are less if you ship more coffee.  So, for subscribers, one way to save on shipping costs is to order a larger quantity of coffee at a longer interval.  For example, shipping four bags of coffee once a month will save considerably on shipping costs over shipping one bag each week for four weeks.

How do I manage or cancel my subscription?

When you sign up for a subscription, we will send you an e-mail with a link that allows you to create a customer account.  Once you have created your account, you can login anytime and suspend subscription fulfillments or cancel your subscription altogether.

 

Coffee Delivery

Where do you deliver?

We currently deliver to the three northernmost zip codes within the City of Boise.  If you live in the city limits and within the 83703, 83702, or 83712 zip codes, we will deliver directly to your home.

How frequently do you deliver?

We perform home deliveries one day a week, on Thursdays.  Orders placed by Tuesday can usually be fulfilled Thursday of that same week, though, sometimes we must wait on the next roasting cycle--when this happens, you will receive your order the following Thursday.  Rest assured, you will have very fresh coffee when it arrives :-)  

What day of the week do you deliver coffee?

We deliver coffee for home deliveries on Thursday of each week.  

Will you deliver shirts or other items you sell?

Absolutely!  Anything we sell is available for home delivery within the areas of 83702, 83703, and 83712 zip codes that lie within Boise City limits.

How much does home delivery cost?

We charge $1 to cover the cost of gas and processing for our home deliveries--a small price for an awesome convenience in our mind and a service we are really happy to perform!

 

Local Pick-Up

What is local pick-up?

For our customers in the Boise area, we off the ability to make purchases and pick them up at either Guru Donut in downtown Boise or at The Pulse Running and Fitness Shop in downtown Meridian.

How much does local pick-up cost?

It's FREE!!!

When can I pick up my order?

Though subscribers will see very predictable fulfillment with their re-occurring orders, we sometimes hold one-off orders until our next roasting cycle--this ensures you get really fresh coffee.  We typically stage orders so they are available for pick-up on Fridays.  We will send you an e-mail when your order is available to be picked up, and you can pick it up during normal business hours for our partners at Guru and The Pulse.

How will I know my order is ready for local pick-up?

We will send you an e-mail to let you know your order is ready to be picked up at either Guru Donut or The Pulse.  While anytime seems right for a donut or to check out a new pair of running shoes :-) , we do not want you to show up expecting an order that isn't ready for pick-up yet. 

 

Richard the Mule

How old is Richard?

The straight answer is that we are not entirely sure.  The consensus between our vet and other mule owners is that Richard is roughly 19-years-old.

How long can mules live?

Mules can live and work into their mid-thirties.  They tend to live longer than horses because they are just that awesome!!!

Did you own Richard before Café Mulé?

Richard joined the team specifically to serve coffee in the Boise Foothills.  It was a big career change for him and a leap of faith for the rest of us.

What did Richard do before Café Mulé?

Richard was a part of a sheep herding operation before Café Mulé and was used to pack camps and supplies.  Richard's last home was in Weiser, ID.

How much can Richard carry?

Mules are very strong!!!  Typically, though, they carry 20% of their body weight when packing supplies and up to 30% when carrying a rider.  As Richard is roughly an 1,100 lbs mule, he can carry a bit over 200 lbs and do it with ease!  

Will you ever get another mule to keep Richard company?

We don't anticipate needing more mules for our regular operations, but we would love to have a buddy for Richard (and a back-up in case he ever gets injured or sick).  We also just really enjoy working with these awesome animals!  At present Richard has some horse buddies he lives with, and we are focussing on growing the coffee and cold brew side of our business.  If we do well enough, though, another mule might be in our future someday--we sure hope so!!!